Alle artikelen

Digital authentication of communications

HG
Harmony Group
Business
Harmony is known for its collaborative, no-nonsense approach to both business and IT. We help organisations transform to a digital organisation and we do this within various sectors and domains. Harmony provides an integrated service: from consulting, to implementation of 'off the shelf' solutions and managed services.
Deel deze post

a:3: {s:6: "item-0"; a:3: {s:11:" sub-heading”; s:38: "From physical to digital communication”; s:9: "body-text”; s:1076:”

Since the end of the 20th century, physical written communications, such as letters, policies, notes and contracts, have been increasingly replaced by digital variants. Logically, digital documents cannot be signed by pen. This is only possible indirectly by printing a digital document, signing it with a pen and then 'digitizing' the document again by scanning it in. What is often experienced by the person in question as annoying.

Nowadays, there are options for digital signing and certification, so that digital communications also have a degree of legal validity. There are 3 grades that we won't discuss in this article; SES (simple), AES (advanced) & QES (qualified). The EU has drawn up the eIDAS regulation for this purpose, which provides guidance on how to arrange safe and reliable communication.

For example, the (digital) certification of a health insurance policy is a legal obligation.

“; s:15:" image-blog”; s:0: "”;} s:6: "item-1"; a:3: {s:11:" sub-heading”; s:67: "“CCM in the Cloud “and digitally authenticating communications”; s:9: "body-text”; s:1140:”

Inside”CCM in the Cloud” we process large numbers of digital documents that are made available to the recipient in many different ways. Some of these documents have such content for which you, as an organization, want to provide proof that this content is authentic and honest, in other words, you want to “digitally certify” (also known as e-sealing). If a document is changed after e-sealing, the digital seal expires and the document is unreliable. This check is performed each time the document, such as a PDF, is opened.

Within the certificate, it is also possible to find out which authority or person signed it and, for example, whether the document has a time stamp.

“; s:15:" image-blog”; s:5: "10902";} s:6:" item-2"; a:3: {s:11: "sub-heading”; s:0: "”; s:9: "body-text”; s:859:”

By integrating “CCM in the Cloud” with services that make signing/e-sealing possible, we offer our customers the opportunity to process digital output, provide them with a legally valid certificate and ship them.

It is important to mention that, although “CCM in the Cloud” uses e-seal services from our specialized partners, privacy-sensitive data is never exchanged with this partner. In doing so, the digital document never leaves the secure “CCM in the Cloud” environment.

Want to know more about digital signing and how it can help your business? Then take informal contact contact us and we would be happy to look at the possibilities with you

“; s:15:" image-blog”; s:0: "”;}}

Gerelateerde artikelen
Alle artikelen
Behind the scenes of health insurers' premium adjustments
Customer Communication
In the world of health insurance, the end of the year is a crucial period. It is the time when health insurers such as Menzis, ONVZ and Zorg & Zekerheid announce the New Year's premiums to their customers. This means a wave of information that reaches insured persons via various channels such as paper, e-mail and websites. But how does the right information reach the right customer exactly?
Lees meer
How do you personalise customer communication?
Customer Communication
Customer experience (CX) stands for the emotional and rational human connection that is established between the customer and an organization. CX encompasses the customer experience and looks at how the entire service is experienced. This also includes the experience with various channels and contact moments. Customer communication can be seen as the business card for your organisation. Through our CCM in the Cloud (Customer Communication Management) solution, you can stand out from the crowd!
Lees meer
Email Effectiveness Decrypted
Customer Communication
Despite the fact that email is already 52 years old, it is still one of the most powerful means of reaching your target group. A good email can capture the attention of (potential) customers and make your business shine amidst the competition. But for this to happen, they have to be used correctly. That's why it's crucial to understand the effectiveness of your mailings. In this blog, we take you into the art of measuring and optimizing.
Lees meer
CCM in the Cloud & Corporate Social Responsibility
Customer Communication
At Harmony, we are aware of our impact on society and the environment. We strive to minimize this impact and take responsibility. From Customer Communication Management (CCM), we are involved in customer communication. When it comes to customer communication, the impact of digital communications on the environment is smaller than physical communications and often more efficient. Think of digitally (multiple) signing a communication. This is much faster than the conventional way of printing and scanning a paper document and it is a time-consuming and labour-intensive task to ensure that the document is signed by all parties.
Lees meer
Take your email communication to the next level with CustomerConnect
Customer Communication
E-mail has become an integral part of companies' communication toolkit. It's a fast and cheap way to reach customers with personalized messages. But communicating via email also has a pain point that companies sometimes don't think about, namely the layout. With CCM in the Cloud, Harmony's communication platform, you can ensure that the emails you send always look neat and in line with your corporate identity.
Lees meer
CustomerConnect as a sustainable solution for COG document flow
Customer Communication
The Christian Education Group (COG) is the umbrella foundation of the affiliated schools in the Vallei and Gelderland-Midden region. The COG has approximately 10,000 students and more than 1,000 employees, 30 of whom work in the IT department. COG was looking for a partner to, on the one hand, provide support in the field of Oracle BI Publisher (as part of the OSIRIS student information system) and, on the other hand, to help think about alternatives for better functioning. A few months ago, the CCM in the Cloud platform was implemented at COG. Together with Bert Pik, IT manager at COG and Erik Bakelaar, team application coordinator at COG, we look back on this project.
Lees meer
No items found.