Customer Communication Management

Take your digital customer communication to the next level with CCM in the Cloud.

Why Customer Communication Management?

Customers and consumers are becoming increasingly empowered and demanding when it comes to communications. Everyone would like to receive personal and tailor-made communications. Whether this is on paper by post, electronically by e-mail or via Whatsapp. There is no longer a single standard. If you as a supplier cannot meet these needs, customers will go to the competitor who can.

Why connect to Customer Communication Management in the Cloud?

For many organizations, communication is a necessity: you have to communicate with your customers, but it is not the primary process. For us, digital communication is our expertise. We know what the market developments are in digital communication, we have a network of chain parties and we have the knowledge to set it up and manage it. Based on our expertise, we can set up and manage the entire digital communication process for our clients. And we do that in the cloud.

Business = Director

The business is able to develop attractive customer communications with user-friendly and ready-to-use templates that require no coding. In addition, you can create personalized and effective digital communications that are in line with the corporate identity. Resulting in an optimal customer experience and without IT intervention.

What can you expect?

Together, we look at the different needs, systems and channels. We then set up CCM in the Cloud so that you can optimally communicate with your customers. You no longer have to worry about the process side of communications. With CCM in the Cloud, you can also be sure that everything is done securely. Our experienced CCM consultants are always ready to help when needed.

What CCM in the Cloud does

Features of Customer Communication Management

Secure

Security by Design and ISO certified

Chain monitoring

You can monitor the status of all your communications in real time.

For large and small

CCM in the Cloud can be used by both large, communication-intensive organizations, but certainly also by smaller organizations. Thanks to a transparent 'Pay-as-you-go' mechanism, CCM in the Cloud is also a flexible, cost-effective and worry-free alternative for them.

In the cloud or not

Is in the cloud not a good idea because of security or legal regulations? Our solution runs perfectly on premise. Our solution can also be implemented on the customer's infrastructure without any problems.

Proven Approach

Harmony uses a proven approach for every CCM project and can fall back on years of experience in CCM for insurers, pension institutions and mortgage lenders, among others. We are not satisfied until you are.

24/7 ServiceDesk

Harmony has a 24×7 ServiceDesk that is ready to help immediately with any query.

Experienced Consultants

Harmony has more than 20 CCM consultants with extensive experience in various CCM tools and in different markets. We are one of the largest CCM companies in the Benelux.

Best of breed solution

Harmony has over 20 years of experience in customer communication. Over the years we have developed an architecture and searched for the best products to go with it. Our CCM in the Cloud solution is a solid chain of proven solutions.

These organizations took the jump

Many companies took the leap towards better digital customer communication and called on our services to do so. Read their success stories below.

Achmea

RSVZ

Menzis

NMBS

Zorg en Zekerheid

De Postcode Loterij

Danone Nutricia Research

CCM in the Cloud at health insurer ONVZ

Get started with CCM in the Cloud

Organizations and their customers are placing increasingly high demands on the way communication is done.
Harmony helpt jouw steeds veranderende communicatiebehoeften in te vullen. Ben je benieuwd wat CCM in the Cloud kost of wil je graag meer weten over onze diensten? Druk dan op de onderstaande knop

Blog

29 November 2023

Achter de schermen bij de premie-aanpassing van zorgverzekeraars

In de wereld van zorgverzekeringen is het einde van het jaar een cruciale periode. Het is het moment waarop zorgverzekeraars zoals Menzis, ONVZ en Zorg & Zekerheid de premies voor het nieuwe jaar bekendmaken aan hun klanten. Dit betekent een golf van informatie die de verzekerden bereikt via diverse kanalen zoals papier, e-mail en websites. Maar hoe komt de juiste informatie precies bij de juiste klant terecht?

12 September 2023

E-mail Effectiviteit Ontcijferd

Ondanks het feit dat de email ondertussen al 52 jaar oud is, is het nog steeds een van de krachtigste middel om je doelgroep te bereiken. Een goeie email kan de aandacht van (potentiële) klanten vangen en je bedrijf laten schitteren te midden van de concurrentie. Maar om dit te laten gebeuren, moeten ze wel juist worden ingezet. Daarom is het cruciaal om inzicht te hebben in de effectiviteit van je mailings. In deze blog nemen we je mee in de kunst van meten en optimaliseren.

18 July 2023

Hoe personaliseer je klantcommunicatie?

Customer experience (CX) staat voor de emotionele en rationele menselijke binding die tot stand komt tussen de klant en een organisatie. CX omvat de beleving van de klant en kijkt naar de manier waarop de gehele service wordt ervaren. Ook de ervaring met diverse kanalen en contactmomenten horen daarbij. Klantcommunicatie kan gezien worden als het visitekaartje voor je organisatie. Via onze CCM in the Cloud oplossing (Customer Communication Management) kan je hier onderscheidend in zijn!

Whitepaper downloads

Read our whitepapers on Customer Communication Management

CCM - the customer at the wheel

From StreamServe to Exstream

Customer Communication Management

Why Customer Communication Management?

Why connect to Customer Communication Management in the Cloud?

Business = Director

What can you expect?

Get started with CCM in the Cloud

Blog

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