The state of the art tools earn state of the art service. Harmony provides a 24/7 ServiceDesk and this for both MuleSoft, CCM in the Cloud and OutSystems

Simple interface, streamlined process

Customers can 'ticket in' in their own JIRA based business portal: an incident, a change or a standard action. Harmony's ServiceDesk sees in the JIRA backend in detail what it is about. This instant communication between customer and Harmony allows us to respond immediately to incidents and questions.

Proactive monitoring

Through alerting and monitoring, Harmony proactively monitors its customers' landscape. If service loss threatens or appears to occur, the ServiceDesk acts immediately. By viewing trend analyses and acting on them, the ServiceDesk prevents potential incidents from occurring.

24x7

The Harmony ServiceDesk is ready for its customers day and night. Via a stand-by service we are available by phone for emergencies and we take immediate action until the problem is solved.

Functional Management & Release Management

When processes change, suppliers adjust applications or new legislation is introduced, for example, the ServiceDesk can quickly analyze the impact and implement the necessary changes in the customer's landscape via a tight release management process.

Knowledge Base

Through a Confluence Wiki per customer, all relevant information about the landscape, implementations and processes is easily accessible. Best practices in incident resolution can also be found here.

Blog

Rick
21 May 2021
Harmony’s 24/7 Servicedesk: “Wij zitten overal tussen”
api led event
13 April 2021
API Led
Handshake
2 March 2021
MuleSoft on FHIR, een klantverhaal over standaarden in de zorg
Het is dinsdagochtend ergens begin 2020, van Covid-19 weten we nog weinig. We hebben een overleg met een coassistent en een student van Radboud Universiteit die een afstudeer onderzoek doet op het onderwerp waarvoor we bij elkaar zitten.